Please consult our F A Q. You can contact us via our contact form.
Alternatively you can contact the customer service team via phone or e-mail.
We strive to respond to all requests within 24 hours
FREQUENTLY ASKED QUESTIONS
GENERAL QUESTION
Where is YONA and opening time ?
Located on the picturesque shores of Phuket, YONA Beach is truly a one-of-a-kind floating beach club. This stunning boat is designed to offer a wide range of amenities for a truly unforgettable experience.
Departure from Patong Pier
From the 21st November 2023 to the 21st April 2024
Departure from Royal Phuket Marina
From the 23rd April 2024 to the 17th November 2024
Open daily : 12PM – 8PM
except events : see upcoming events
How do we get to YONA?
A shuttle service will take you from the pier of departure to YONA.
This service is included in the price of the ticket.
What is the minimum entry age required to come onboard YONA ?
Yona Beach Club has a minimum entry age requirement of 14 years old for security reasons, and children below this age are not permitted on board
What is the YONA menu ? Do you have vegetarian food on board?
Treat your taste buds to delicious Mediterranean and coastal cuisine at our scenic seaview restaurant.
Vegan/Vegetarian options: We have plenty of options for dietary requirements.
Does YONA navigate?
YONA remains at anchor and does not sail for safety reasons. We want maximum safety on board and maximum comfort for our guests.
What payment method do you accept on the YONA? Do you have an ATM ?
We accept all major credit cards including American express, prompt pay transfer, Alipay, google pay…
There is no ATM available on the boat.
What kind of music is played on YONA?
With an eclectic mix of daytime parties, the music ranges from uplifting House beats to dance classics..
Do you have a dress code ?
Smart Casual dress standard applies.
We do not allow beer-branded singlets, cut-off clothing, or athletic sportswear.
Do you provide towels?
Yes, we provide the towels for the day, they will have to be returned before your departure to the main pier. Our branded towels can be purchased from YONA’s concept store.
Do you have lockers?
Unfortunately, we do not have a locker at your disposal, so we advise you not to bring a large bag with you.
Please do not take any unnecessary belongings or valuable items during the YONA experience, as the company will not take responsibility for any loss or damage.
What happens if it rains during my visit to Yona Beach Club?
Not to worry! Our boat is equipped with a covered section that provides protection from the rain. So even if it does rain, you can still enjoy our amenities.
Is there WI-FI ?
The internet is free for YONA Beach guest.
Are animals allowed on the property?
No animals are allowed on YONA Beach for safety reasons.
I’ve left behind a personal item. How can I get it back?
If you’ve lost or left behind a belonging, please email us at [email protected] or contact us by Line/WhatsApp at +66 024304400 and we’ll do our best to recover it for you.
BOOKING
Do we need to book before coming to your beach club?
You are always welcome to come as a walk-in guest, but it is highly recommended to book in advance to be sure to benefit from its private bed, our floating beach club has a limited capacity, and we cannot guarantee beds to our customers who come without reservation.
How can I book ?
Daybeds, cabanas, and sofas can be booked through our website.
Click here to book your experience.
Can you explain how the credit to spend works?
The price is between 5000THB to 20 000THB depending on which premium table and how large your group will be. We recommended pre-booking to guarantee your bed. [email protected]
| Floor | Location | Type of area | Credit to spend | Entry included |
| F3 | Roof Top | Sofas | 5 000 THB | 2 Guests |
| F2 | Sunset Terrace | Pool Sofa | 5 000 THB | 2 Guests |
| F1 | Beach Club | Sea Beds | 7 500 THB | 3 Guests |
| F2 | Sunset Terrace | Balcony Sofa | 10 000 THB | 4 Guests |
| F1 | Beach Club | Pool Beds | 9 000 THB | 3 Guests |
| F2 | Sunset Terrace | Cabanas Bed | 10 000 THB | 4 Guests |
| F1 | Beach Club | Small Cabanas | 10 000 THB | 4 Guests |
| F1 | Beach club | Medium Cabanas | 15 000 THB | 6 Guests |
| F1 | Beach club | Maxi Cabanas | 20 000 THB | 8 guests |
YONA Day Pass:
| Area | Entry Included | Price | Credit to spend |
| Access to bars, restaurant and pools ONLY. *
|
1 Guest | 3000 THB | 1 500 THB |
Click here to book.
Can we reserve a large space for group bookings?
Yes, you can, please contact our manager responsible for group bookings at [email protected] or contact our Booking Team by Line/WhatsApp at +66 2-430-4400
What is the cancellation policy on YONA?
A 10% set-up fee will be deducted for cancellations made more than 72 hours before the reservation date. Should you wish to change the reservation date, we kindly request to be notified at least 72 hours prior to the initial reservation date. In this case no additional charges will apply.
Cancellations made between 24 and 72 hours before the reservation date will result in a 50% refund of the fee.
No refund will be given for cancellations made within 24 hours of the reservation date or for “No show” reservations.
Is it possible to privatize YONA?
We’d be happy to host your special event. For weddings, corporate functions, or other large group events, please email: [email protected] or send a request via this form .
Is it possible to bring additional friends to my private area such as cabana, sofa or bed ?
Yes, you can bring more friends with you to your private cabana space.
Your cabana package already includes a certain number of entrance tickets, but if you need additional tickets for your friend, you can purchase a day pass. This will allow them to join you in your private area and enjoy all the amenities and services that are included in the package.
TRANSPORTATION
Can I come on board with my own boat ?
Yes, you can come on board Yona with your own means. Parking or anchor around Yona is prohibited, so our shuttle will pick you up for the last meters.
Where can I park my car or my scooter ?
We have parking space available in Royal Phuket Marina.
SAFETY
What are the safety rules onboard ?
Drugs and weapons are prohibited onboard.
Is YONA recommended for the seniors or pregnant womens ?
YONA experience is not recommended for Senior citizens over 70 years old, or pregnant women.
Is it allowed to swim in the sea around YONA ?
Swimming in the sea around Yona is strictly forbidden.
YONA BEACH CLUB
Opening times DAY : 12PM – 8PM
Opening times NIGHT : 8PM – 1AM
every Thursday, Friday and Saturday, from February 17th
Royal Phuket Marina
68 Moo 2, Thepkasattri Rd
Kohkaew, Muang, Phuket 83000
Phone / WhatsApp : +66 2 430 4400
Line : @yonabeach
