CANCELLATION POLICY
REGULAR DAY (MORNING & AFTERNOON PACKAGE)
- A 10% set-up fee will be deducted for cancellations made more than 72 hours before the reservation date. Should you wish to change the reservation date, we kindly request to be notified at least 72 hours prior to the initial reservation date. In this case no additional charges will apply.
- Cancellations made between 24 and 72 hours before the reservation date will result in a 50% refund of the fee.
- No refund will be given for cancellations made within 24 hours of the reservation date or for “No show” reservations.
Once a refund is processed, it may take between 3 to 15 days to reflect in your account, depending on your bank’s processing time.
SPECIAL EVENT
- All cancellations and “No Show” are non-refundable.
LATE ARRIVAL OR NO SHOW
Morning Package: Last check-in is required by 12:00 PM.
Late arrivals will not be granted entry. No refunds will be issued.
Afternoon Package: Last check-in is required by 5:00 PM.
Late arrivals will not be granted entry. No refunds will be issued.
Special Event : Check-in time varies by event. Please refer to your email confirmation for details.
BAD WEATHER
We do not offer refunds for weather-related cancellations unless our captain deems conditions unsafe. In such cases, activities may be suspended, and guests will receive a refund. Your safety is our top priority.
GUEST COMPLIANCE & ENTRY POLICY
If safety rules are not followed or a guest is found with prohibited items at check-in, Yona Beach Club reserves the right to deny entry or remove the guest from the venue without a refund.
CONTACT US
To cancel or amend your reservation, please contact us directly with the following details: reservation name, booking date, and reservation code (found in your confirmation email).
For faster assistance, we recommend reaching out via Instagram, WhatsApp at +66-024-304-400 or email at [email protected]. Due to high demand, phone calls are not recommended for efficiency.
